Faq’s

General Faqs

Frequently Asked Questions

NAMIBIA

  • Can I use my credit cards in Namibia?

    MasterCard and Visa (both with raised credit card numbers so that an imprint may be taken) are generally accepted throughout Namibia, including Wilderness. Holders of other cards are advised to clarify with a commercial bank whether their card is acceptable in Namibia. American Express and Diners Club specifically are no longer accepted in Namibia and, therefore, not at our camps either.

  • Do I need a visa to travel to Namibia?

    Namibia currently offers visa-free travel to all countries for stays up to 90 days. Your passport must be valid for at least six months beyond the date you expect to leave Namibia.

  • Do we need an international driver's license for Namibia / can I use my EU driver's license in Namibia?

    Tourist traveling to Namibia can use their driver's license as long as they comply with the rules of the national roads of the country. The car rental companies may require international driving license, because the language use on the license is not English. It also depends from company to company.

  • Is Namibia a politically safe country

    Namibia gained independence on 21 March 1990, the country currently has its second president residing and celebrating 15 years of independence and political stability as a democracy. With stable economic growth in all sectors promoting Namibia as a developing country to the global economy.

  • When traveling, what are the costs I should be aware of?

    Transportation (Flight, Boat, Car/Bus, etc.) Feeding Accommodation Visa fees (if applicable) Cost of tours and/or activities

  • What is the public transport like?

    There are regular transport services in the city. Shuttle operators are recommended as a means of transport for tourists because they are registered with Namibia Tourism Board (NTB) and are insured for the safety of the passengers. Car rental is the most popular form of transport for visitors to Namibia; car rental operators are available in all major centers.     

  • Are there regular bus services?     

    The Intercape Mainliner bus service runs between major towns in Namibia. It connects with Johannesburg, Cape Town and other towns and cities in South Africa. The bus service also travels between Windhoek and Victoria Falls, Livingstone and Chobe National Park.

  • Do we need a 4x4 vehicle to travel on dust and gravel roads?

    It is highly recommended to use a 4x4 vehicle when you are driving on gravel road. 4x4 are recommended because of their height and durability. The vehicle will not be damaged by lose stones on the road. Sedan cars get stuck easily in sand roads; it is better and safer to use 4x4 vehicles, however major national gravel roads can be navigated by sedan but it is slow paced and hard driving. Please insist on an instruction from the car rental company on the off-road mechanics of the vehicle and driving and recovery techniques.

  • Can you advise the Fishing and hunting regulations and seasons?

    Hunting Regulations:
    Hunting season
    The trophy hunting season stretches from 1st February to 30th November. During December and January the hunting season is closed to trophy hunting. February may still fall within the rainy season and November may still be too hot.
    Hunting Guides
    Hunting shall be conducted exclusively in company of a registered hunting guide, master hunting guide or professional hunter.
    Hunting guides (HG) may only conduct hunts on their own farm(s), duly registered as a hunting farm(s).
    Master hunting guides (MHG) may only conduct hunts on their own farm(s) duly registered, plus two additional duly registered hunting farms.
    Professional hunters (PH) may conduct hunts on all farms, provided they have written permission from the owner of the property independent of whether the farm is registered or not.
    P H with big-game license. Only these PH's may conduct hunts with guests for elephant, rhinoceros, buffalo and lion.
    Bow hunting. Only hunting guides/ master hunting guides/ professional hunters in possession of a valid bow hunting license may conduct bow hunting and guide bow hunters.
    Hunting permits
    A hunt shall only commence if the HG / MHG / PH has obtained a valid hunting permit (trophy hunting permit) from Nature Conservation prior to the start of the hunt. For cheetah and leopard an additional hunting permit has to be obtained prior to the start of the hunt.



    Wing shooting
    A hunter may take no more than two members of the permitted bird species during the hunt, which will be listed in the trophy permit. During the official "wing shooting season" more of each species is allowed.
    Hunting clients
    A hunting guide, master hunting guide or professional hunter shall accompany only two hunters to hunt simultaneously. Firearms
    Smallest caliber 7 mm.
    Minimum energy (EO - muzzle velocity): 1350 Joule for springbuck, duiker etc.
    2700 Joule for hartebeest, wildebeest, kudu, gemsbok, eland etc.
    5400 Joule for buffalo, elephant, rhino etc.

    No solid point cartridge is allowed to be used on antelope or any other species. Handguns and automatic weapons are prohibited. !!


    Bow hunting
    A Hunting Guide, Master Hunting Guide or Professional Hunter with additional qualifications for bow hunting must guide trophy hunters. Bow-hunting for trophies may only take place on game farms and areas which are registered for this purpose with the Ministry of Environment and Tourism. Hunting permits for various game species must be organized by the outfitter.
    Bow energy is specified as follows:
    Small Game -25 ft/lb
    Medium Game -40 ft/lb
    Large Game -65 ft/lb.


    Trophies
    A hunting guest may only take two animals of a kind each year, irrespective if the trophies are exported or not.
    All Trophies must attain the minimum points of trophy quality.


    Fishing Regulations:
    Temporary fishing permits can be obtained at any local MET or MFMR offices in the coastal Towns,
    This section will contain information with regard to recreational fishing, such as allowable catches, sizes and locations.
    Coastal Angling:
    A New set of regulations, made in terms of the new Fisheries Act (Act 29 of 1992), came into force on 4 January 1993. Sustainable conservation measures include as follows:

    Prohibited species:
    No person shall pursue, willfully disturb, catch, shoot, kill or be in possession of any great white shark, whale, dolphin, marine turtle or polychaete (bristle) worm. This means that angling with worms as bait, is now prohibited. Trading, exportation and importation:
    No person without a license or permit to catch fish on a commercial basis or with the written authority of the Minister shall sell any fish or marine organisms, including plants, provided that any such organisms imported into Namibia, may be sold. No written authority shall be granted in respect of red bait, coelenterates, limpets, periwinkles, chisons, bivalves, slugs, hermit crabs, echinoderms and galjoen.
    The written authority of the Minister is needed to import or export any live marine organisms.


    Prohibited areas for catching of fish
    1.     Subject to sub regulation (2), no person shall catch or disturb any fish or damage the seabed in such a way that it may be detrimental to the marine life ecosystem in general, within two nautical miles from the high water-line in any of the following areas
    from the middle of the Kunene River to the southern bank of the Ugab River excluding the areas described for fishing;
    from concrete beacons marked SV1 (southern border of Sandwich Harbour) to RL3 (just north of Luderitz);
    from concrete beacons marked P1 (just south of Luderitz) to P2 (just north of Pamona Island);
    from the southern limits of the quay in the harbour of Walvis Bay, along the coastline to Pelican Point;
    The shore of any of the islands along the Namibian coast.
    Angling areas for catching of fish notwithstanding the provisions of sub regulation (1) Any person may catch or collect red bait in the following mark areas;
    Terrace Bay between concrete beacons marked TB1 situated approximately 5 km north of Terrace Bay and TB2 situated approximately 25 south of Terrace Bay;
    Torra Bay between concrete beacons marked TB3 situated approximately 10km north of Torra Bay and TB4 situated approximately 10km south of Torra Bay;
    From the Ugab River to Walvis Bay;
    From Pelican Point to Sandwich Harbour (Sandwich Harbour marked with concrete beacons, in the south SV1 and in the north SV2);
    From Pamona Island to the Orange River on the southern border of Namibia.
    In respect of the transporting of the fish, restrictions as above are the same. If all or any fish are not whole up to a maximum of 30kg may be carried of which only 8kg may be Galjoen.
    An angler may transport fish on behalf of another angler as long as that person accompanies him in the vehicle. In such a case 60 whole fish or 60kg if not whole may be carried. If all or any of the fish are on whole the weight may not exceed 60kg. Of the 60 fish carried there may not be more than 16 whole Galjoen or 16kg if not whole.For the purposes of this regulation any fish of which any one or more of the following parts have been cut off or removed shall be deemed still to be in a whole state, namely, the head, tail, scales or intestines.

Zanzibar (Tanzania)

  • Is Zanzibar Safe for Travel?

    Yes, it is safe to travel to Zanzibar Islands. This is one of the safest African destinations, even for solo female travelers. The Zanzibar Archipelago is part of Tanzania, which is one of the most stable African countries. Tanzania is ranked as the most peaceful country in East Africa.

  • Is it safe to swim in the sea in Zanzibar?

    Yes, Zanzibar is very safe for swimming. The Indian Ocean is warm and the waves tend to be small. Zanzibar is a popular destination for snorkeling and scuba diving.

  • Are there sharks in Zanzibar?

    There are reef sharks in Zanzibar which are harmless. Then at Mafia Island, you can swim with whale sharks. These sharks are endangered and safe to swim and dive with.  Lastly, great white sharks are occasionally spotted in the deep waters but there have been no shark attacks recorded.

  • Is Stone Town safe at night?

    Erring on the side of caution, the answer is no. Muggings and robberies do happen, especially in dark alleys at night. So, don't walk around by yourself at night.

  • What's Zanzibar's weather like?

    The Zanzibar Archipelago is a tropical island destination. It is a sunny and warm place–perfect for beach holidays and outdoor activities. Temperatures vary with geographic location and altitude, but the islands are generally hot and sunny. Except of course in the monsoon seasons of March to May and November when it is windy and rainy.

  • How expensive is Zanzibar?

    People often ask us if Zanzibar holidays are expensive. The simple answer is no. You can visit Zanzibar on a budget. The international flights to Tanzania are likely to be the single biggest expense of a trip to the Zanzibar Islands. The best way to save money on your Zanzibar Island holiday is thus to keep an eye out for flight specials to Tanzania and even flight deals to Zanzibar, direct.

Uganda

  • Do I require travel insurance?

    We do recommend you take out travel insurance before commencing on your journey to Uganda. Medical insurance is also a must-have.

  • When is the best time to visit Uganda?

    Uganda’s weather is generally very pleasant all year round. The dry seasons are from December to January, thought mid-March and June to mid-September. These have become the peak tourist seasons and advance booking (sometimes a year ahead) if planning to travel around this time is highly recommended. The rains here come in average downpours, so even if you planned to come during the rainy months of October – November or April – May, you would still have a great tour experience.  For more detailed information visit our Best time to visit Uganda page

  • Other than gorilla trekking, what other activities can I do in Uganda?

    Uganda famously referred to as the Pearl of Africa is a country gifted by nature. You will love the Rift Valley scenery of open savannah, tropical rain forests, crater lakes, snow-capped mountains and the distant volcanoes. With numerous national parks and wildlife reserves, there a lot of activities one can do on a tour in Uganda; although gorilla trekking comes as the unforgettable Ugandan experience. Chimpanzee trekking in Kibale (the primate capital of the world) is another much-loved activity, game drives, boat cruises on Kazinga channel and River Nile, hiking, birding…..the list is endless. Just browse through our website www.chigotours.com, find your interests and we’ll customize an itinerary just for you – one that will feed your soul and blow your mind.

Kenya

  • What is the time zone of Kenya?

    The standard time zone in Kenya is 3 hours ahead of Greenwich Mean Time. No daylight saving time in 2007.

  • What is the climate like in Kenya?

    Kenya lies directly on the equator and has a tropical climate. It is hot and humid in the coastal areas and temperate inland and very dry in the north and northeast parts of the country.

  • What is the local currency?

    The official currency of Kenya is the Kenyan Shilling (KES), comprising of 100 cents. Coins are in denominations of 5c, 10c, 50c, 1 and 5 shillings. Banks notes are in denominations of 5, 10, 20, 50, 100, 200, 500 and 1,000 shillings. Foreign currency being imported into the country is unlimited and does not have to be declared on arrival, however, the importation and exportation of Kenyan shilling is illegal.

  • What safety issues should I consider while traveling in Kenya?

    Always stay alert when walking or driving through the major cities, especially Nairobi. If possible, always ensure that you have a guide with you when exploring these areas. Nairobi has been nicknamed 'Nairobbery' as even daylight muggings in crowded areas are not uncommon. Avoid walking after dark and displaying your wealth, including carrying cell phones, MP3's, laptops and camera's in full view. The bus from the airport to downtown is a well known target for pickpockets. Women travelers should avoid traveling alone. The North of Kenya has a reputation for lawlessness, becoming more dangerous the closer you get to the Sudanese, Ethiopian and Somali borders. Armed robberies and abductions by bandits on the roads are frequent in these areas. If possible, avoid travelling to these areas. The towns of Lodwar, Lokichokio and Moyale are best avoided by tourists.

  • Can I use my Cell/mobile phone in Kenya?

    In Kenya you will be able to buy prepaid (pay-as-you-go) SIM cards that are cheap and easy to use. Top-up or refill vouchers are widely available in all hotels, newsagents, supermarkets and shops. North American and Japanese phones may not work in Kenya.

  • Is there internet connectivity?

    Most of the lodges, resorts and hotels will have internet access. What other public communications media is there? Kenya has a good communication system. Telephone, fax and email services are available in the cities, but could be slow and time consuming. The post system of Kenya is quite effective, taking a week to 10 days to send a post overseas. Post and telephone offices are usually open Mondays to Fridays from 08:00am to 13:00pm and from 14:00pm to 16:30pm. Some may be open on Saturdays.

  • What are the Visa and Passport Requirements?

    Please check with your local Kenya embassies regarding visas and passports as they could change without prior notice.

Botswana

  • What is the time zone of Botswana?

    The time zone in Botswana is GMT +2 and ranges from 6 to 8 hours ahead of U.S. Eastern Standard Time.

  • What is the local currency?

    The official currency in Botswana is the Pula (pron: Poo-La), divided into 100 Thebe (pron: tea[r] - bea[r] without the "r's"). Major hotels have foreign currency exchange facilities, and most shops and lodges accept traveler's cheques. Banks in Botswana will only accept US Dollars, Pound Sterling, Euro and South African Rand, in hard cash.

  • Can I use my Cell/mobile phone in Botswana?

    Services are limited to the urban areas. There no reception in the wilderness areas except by satellite phone. Should you be wanting to make international calls when you reach an urban area, or when you are within range of a cellular beacon, you should arrange for roaming facilities with your service provider, before you leave your home country.

  • What is the Capital City of Botswana?

    Arguably one of Africa's fastest growing cities, Gaborone is the capital city of Botswana. This is a vibrant and colourful city and is situated in the flat valley between Kgale and Oodi Hills. It is located just 15 kilometres from the South African border post at Tlokweng. Gaborone is also the seat of government in Botswana, as well as the country's commercial and administrative heart. Gaborone is home to a myriad of shopping malls, offering a wonderful range of imported and locally produced goods, great restaurants, world class hotels and numerous night clubs. In Botswana you will find a combination of low cost housing, blocks of flats, shopping centres and industrial complexes.

  • What are the Bank Opening Hours?

    Mondays to Fridays from 08:00am - 14:30pm Saturdays from 08:00am to 11:00am.

Rwanda

  • Do I need a visa to travel to Rwanda?

    Visas are required by all nationalities and need to be obtained in advance. You must apply for this visa online at https://www.migration.gov.rw/ You’ll need to apply for an Entry Visa on their website (Services tab, Visa) which should take approx 2-5 days to come through. You must print this Entry Facility out to present at the border. Nationals of Australia, Israel, New Zealand, USA, Germany, South Africa, Kenya, Great Britain, Sweden and Singapore are not required to pre-register, however must pay the visa fee upon arrival at the border post. The visa costs approx US$60 payable on the border, except for national from Australia, Israel, New Zealand, USA, Germany, South Africa, Kenya, Great Britain, Sweden and Singapore for whom the visa fee is US$30.

  • Are Credit Cards accepted widely in Rwanda?

    Credit cards are usually accepted by large hotels and western-style restaurants but not by smaller vendors. Ensure you have adequate cash to cover purchases not able to be made on credit.

  • How difficult can it be to go gorilla trekking in Rwanda or Uganda?

    One must be able and willing to hike in rough terrain and in any weather to see Mountain Gorillas in the wild. However, many older people who don’t think of themselves as hikers or adventurers can successfully visit the gorillas. Personal assistants can be hired to carry your day-pack and assist you in difficult areas. The local guides will work to make it as easy as possible for one to track and photograph the Mountain Gorillas. We have had numerous clients in their 70’s succeeds in reaching their target Mountain Gorilla groups. But many people return very exhausted, muddy and sore if they are not fit enough to go hiking. Altitude sickness is not usually a problem, nor are insects. You will want a pair of gloves and clothing that protects your arms and legs from thorns and nettles. Good balance is helpful in Gorilla trekking as trails may be slippery. And we advise you to hit the gym for a week or two before you embark on this journey.

  • Are the Mountain Gorillas dangerous?

    All wild animals are best considered potentially dangerous and treated as such, but habituated Mountain Gorillas are not aggressive or prone to be angered by tourists because they have been taught to be in the presence of humans. Many people are surprised that the Mountain Gorillas seem to ignore the tourists in their midst completely but there’re a couple of rules that ought to be followed. One should not get between a mother and a baby or tease animals, use a flash, make distracting noises or move quickly.

  • How do I acquire a gorilla visit permit and how much does it cost? A tourist must purchase gorilla viewing permits in advance. Current cost of gorilla viewing permits in Rwanda is $1500 and in Uganda is $600 per person for a one hour visit in a group of eight visitors. This does not include the transportation from the registration and orientation site to the hiking departure point or trail head. This point may be up to 25 miles away. Your travel agency takes care of this. You may also want to tip your tour guide to keep them motivated. We recommend you also hire a porter at an additional cost of $15 per trek, as they will help carry your day pack, carry you or assist you trekking when necessary. That’s how the local community makes a little income from the park.